Even after all these years, the expectations of clients continue to amaze me.
Had a call last night at about 5pm to do a closing this morning at 10am. I advised them that I would need all documents that night in order to proceed on time.
A half hour later, I received the work order with no phone number for the signer, so no way to verify the appointment. I sent several emails last night, asking for the documents & phone numbers.
While my client (a signing service) did ask their client (a title company) for help & CC’d me on their email, as of 9am this morning, still no docs or phone number.
Documents finally arrived in my in-box at 9:20am, well past the point when I would need them if I were going to print them in duplicate & arrive at the appointment on time — and AFTER I sent them an email saying that, due to lack of docs as agreed, I have moved on to other things.
I did offer to do the work tonight, if the signer could be contacted.
They re-assigned the work to someone else, although there is literally no way that anyone else could be there on time, due to when the documents were available & how long it takes to print & travel to the appointment location.
I love what I do, but it sometimes seems as if those for whom I do the work either go out of their way to make it harder to do or have no clue as to what is involved. To say that this is frustrating is a serious understatement.